Do you have
some Questions?
parts and accessories.
Shipping Information
If you’ve ordered an engine or transmission, it typically Dispatch within 3-5 business days. For other parts in our inventory, the shipping process is faster. Once your order has been dispatched, you’ll receive an email notification with tracking details, allowing you to monitor its progress.
For orders consisting of engines or transmissions, the typical delivery time is 8-10 business days after the order is placed. For other parts in our inventory, the delivery timeframe is generally quicker. After your order is dispatched, you’ll receive an email with tracking details which will give you a more accurate estimate of the delivery date. Please keep in mind that factors like holidays, weather conditions, and custom inspections can occasionally result in minor delays.
Due to the significant value and size of engines, transmissions, and some auto parts, we typically require a signature upon delivery for the safety and security of your order. However, if you have special delivery instructions or prefer contactless delivery for other parts, please let us know in advance. We will do our best to accommodate your request, but we cannot guarantee that it will be possible in all situations. It’s essential to ensure the chosen spot is safe from potential theft or weather damage.
We’re sorry to hear that you’re experiencing issues with your part. First and foremost, please ensure that the part has been installed correctly and by a professional if necessary. If the problem persists, contact our customer support team as soon as possible. Provide them with the details of the issue, your order number, and any other relevant information. We stand by the quality of our products and offer a 90-day replacement for engines and transmissions. Our dedicated team will guide you through the troubleshooting or replacement process to ensure your satisfaction.
Absolutely. At Sam’s Auto Parts, we prioritize the quality and reliability of our products. Every engine and transmission we sell undergoes a rigorous testing process to ensure they meet our strict performance and safety standards. Only after passing these tests do we consider them ready for shipment. This commitment ensures that you receive components that are not only durable but also function as expected right out of the box.
A Refundable Core Deposit is an upfront charge added to certain auto parts, often engines or transmissions. This deposit encourages customers to return their old or used component—known as the “core”—back to the seller. Once the returned core is inspected and deemed rebuildable or recyclable, the deposit is refunded to the customer. This system not only promotes sustainable practices and recycling but also supports the remanufacturing sector by ensuring a consistent supply of parts for rebuilding.
payments
At Sam’s Auto Parts, we accept a wide range of payment options for your convenience. This includes all major credit and debit cards (Visa, MasterCard, American Express, and Discover), Bank transfers, and Apple Pay, Google Pay, Zelle and Cashapp. Our goal is to provide a seamless shopping experience, ensuring secure and diverse payment solutions for our customers.
No, currently, Sam’s Auto Parts does not offer financing or installment plans. We strive to provide competitive pricing for our products, and payments are due in full at the time of purchase. If you have any other questions or need assistance with payment options, please reach out to our customer service team.
Yes, at Sam’s Auto Parts, we offer the flexibility of accepting payments both over the phone and through mail for our customers’ convenience. If you choose to utilize these methods, please ensure you’re following our guidelines to maintain the security of your information. Our dedicated customer service team is available to guide you through the process and address any concerns you may have.
We understand that mistakes happen. If you’ve entered incorrect payment details, please contact our customer service team immediately. They’ll guide you through the necessary steps to rectify the error. For security reasons, never send your full payment details via email. Instead, it’s best to call us directly, ensuring your information remains protected and confidential.
Yes, at Sam’s Auto Parts, we offer the flexibility for customers to split their payments between multiple cards or payment methods. If you wish to use this option, please contact our customer service team during the checkout process, and they’ll assist you in dividing the payment as per your preference. Our aim is to provide a hassle-free shopping experience tailored to your needs.
Once a refund is processed by Sam’s Auto Parts, it typically takes between 3-5 business days for the amount to reflect in your account. However, the exact duration may vary depending on your bank or card issuer’s policies. If it has been more than 7 business days and you still haven’t seen the refund, we recommend contacting your bank or card issuer directly for more information. Rest assured, we aim to process refunds promptly to ensure your satisfaction.
warranty (Only For Engines & Transmissions)
The warranty for engines and transmissions at Sam’s Auto Parts primarily covers any defects in materials and workmanship under normal usage and service conditions. This includes internal mechanical components such as pistons, crankshafts, camshafts, valves, gears, and other critical parts. However, external components like sensors, belts, gaskets, and electrical parts might not be covered unless otherwise stated. Our warranty does not cover damage resulting from misuse, neglect, improper installation, or unauthorized modifications. It’s always recommended to have these parts installed by a certified technician. For a detailed breakdown of the coverage and any exclusions, please refer to our official warranty documentation or contact our customer service team.
Certainly. At Sam’s Auto Parts, the warranty for engines and transmissions can be voided by:
- Improper Installation: Not following recommended procedures.
- Misuse or Neglect: Using the part outside its intended specifications.
- Unauthorized Modifications: Making changes without our approval.
- Accidents: Damage from collisions or external events.
- Lack of Maintenance: Not following the recommended maintenance or using incorrect fluids.
- Environmental Damage: Exposure to chemicals, floods, or fires.
Yes, at Sam’s Auto Parts, our warranty covers both new and used parts. However, the duration and specific terms of coverage might vary between them. New parts typically come with a comprehensive warranty reflecting their unused condition, while used parts have a limited warranty considering their prior usage. It’s essential to review the warranty documentation provided with each part or contact our customer service team for precise details on the coverage.
At Sam’s Auto Parts, the warranty period varies based on the part type and its condition. For engines and transmissions, we offer up to 5 years of warranty. Other parts might have different coverage durations. It’s essential to refer to the warranty documentation provided with your purchase or to reach out to our customer service team for specific details related to your product’s warranty period.
To be eligible for a warranty claim at Sam’s Auto Parts, any issue with the part must be reported within 10 calendar days after receiving it. We encourage customers to inspect and test the part as soon as it arrives to ensure it functions as expected. If any problem arises within this period, please contact our customer service team immediately for assistance.
Yes, at Sam’s Auto Parts, we understand the value of extended protection for your purchase. We offer warranty extensions for an additional fee, providing our customers with prolonged coverage and peace of mind. If you’re interested in extending your warranty, please contact our customer service team for more details on pricing and coverage terms.
